Question 1

How long does implementation take?

Accepted Answer

Most clinics go live within a few weeks, roughly 4 weeks end-to-end.

Question 2

Do you provide support during go-live?

Accepted Answer

Yes, dedicated support through the entire go-live process and beyond.

Question 3

Will this overwhelm our staff?

Accepted Answer

The opposite. Most clinics report their team feels less overwhelmed within the first few weeks.

Question 4

How does DIVA handle call escalations to real staff?

Accepted Answer

DIVA transfers to the right staff member in under 10 seconds.

Question 5

How is DIVA 360 priced?

Accepted Answer

Based on your clinic's size and call volume. Book a demo for a plan that fits.

Question 6

How do you monitor call quality?

Accepted Answer

Tracked through your dashboard, call summaries, success rates, patient satisfaction scores, and flaggable calls.

Question 7

Can we audit or review AI decisions?

Accepted Answer

Yes. Every call, text, and chat is logged with full transcripts, so you can review what DIVA said and did at any time.

Question 8

How often are updates rolled out?

Accepted Answer

Continuously, applied automatically with zero downtime.

Question 9

How many calls can DIVA 360 handle at the same time?

Accepted Answer

Up to 20 concurrent calls in the standard tier for aesthetic and wellness clinics, with additional lines available if your clinic needs more volume.

Question 10

Do you offer a free trial?

Accepted Answer

No free trials. Instead, every clinic starts with a 30-day paid pilot, so you can test DIVA with real patients before committing long-term.

Question 11

How quickly does your support team respond?

Accepted Answer

Within 1 business day for urgent requests, with a clear timeline given for any upgrade or change.

Frequently Asked Questions

Everything you need to know about DIVA 360°

Browse essential FAQs about DIVA 360°, including features, security, integrations, EHR workflows, and clinic operations.

💡Product & Features

What is DIVA 360 and who is it built for?

What clinical and administrative tasks can DIVA 360 automate?

Does DIVA 360 work across multiple clinic locations?

Can DIVA 360 reflect our brand tone and service style?

Does DIVA 360 replace our staff?

How natural and accurate does DIVA 360 sound?

How many calls can DIVA 360 handle at once?

Can DIVA 360 ensure existing patients book with their assigned doctor?

How does DIVA 360 handle sensitive or clinical questions?

Does DIVA 360 learn from our calls?

Can I try a demo before subscribing?

🔗Integration

Which EHRs, CRM or Telephony System does DIVA 360 integrate with?

What workflows can DIVA 360 complete inside the EHR?

Do I need to change my phone system?

Can DIVA 360 integrate with CRM and marketing tools?

Will the integration affect my current workflow or data?

🔐Security

How does DIVA 360 handle patient data?

Where is DIVA 360 data stored?

Does DIVA 360 store Protected Health Information?

How does DIVA 360 protect against unauthorized access?

What happens if there is a security breach?

💰Pricing & Set-Up