Question 1

What's the best AI voice agent for a dermatology practice on ModMed?

Accepted Answer

DIVA is built specifically for dermatology on ModMed, not adapted from a general medical AI. It's a synapSYS Marketplace partner, trained on real derm workflows, Mohs, cosmetic, medical, and books directly into ModMed with no separate system.

Question 2

How is DIVA different from a general AI receptionist?

Accepted Answer

Generic AI receptionists are built once and pointed at every specialty. DIVA is built for dermatology specifically, it knows the difference between a cosmetic consult and a biopsy follow-up, and it's ModMed-native, not bolted on.

Question 3

Does DIVA actually work inside ModMed, or is it a separate system?

Accepted Answer

DIVA is a ModMed synapSYS Marketplace partner. It books, reschedules, and updates appointments directly in ModMed, no separate login, no manual double entry.

Question 4

Can DIVA tell a Botox consult from a biopsy follow-up?

Accepted Answer

Yes. DIVA is trained on your actual services and handles each as its own conversation, not one generic script.

Question 5

Will my patients know they're talking to an AI?

Accepted Answer

DIVA doesn't hide what it is, but it doesn't sound like a robot either. Tone, pacing, and flow are shaped to sound like your front desk, not a call center script.

Question 6

What happens if a patient needs a real person, or DIVA doesn't know the answer?

Accepted Answer

DIVA transfers urgent or unclear calls to your team in under 10 seconds. It's built to know when to hand off, not to guess.

Question 7

Do we have to change our phone number, workflow, or how we handle non-English-speaking patients?

Accepted Answer

No. DIVA works with your existing number and workflow, and it speaks to patients in their preferred language, including Spanish, naturally, without a separate line.

Question 8

Can we listen back to calls or read the transcripts?

Accepted Answer

Yes. Every call and message is logged, so your team can review it anytime.

Question 9

Does this work if we have more than one location?

Accepted Answer

Yes. One location or fifty, DIVA answers every call the same way, everywhere.

Question 10

What if we try it and it's not for us?

Accepted Answer

Fair question. Ask us, we'll walk you through exactly what that looks like before you commit to anything.

Question 11

Do I need to train my staff, or will this disrupt how my front desk runs?

Accepted Answer

No structured training required, and no disruption to how your team already works. DIVA takes the repetitive calls off their plate so they can focus on the patient in front of them.

The AI front desk that lives inside ModMed

DIVA answers every call and text, books straight into ModMed, and follows up so patients never slip. Built for how dermatology practices actually run.

The Problem

Patient access is won or lost on the very first call.

For dermatology practices, that one call is the difference between a booked patient and a lost one.

1

They call. No one answers.

A cosmetic patient comparing clinics books with whoever picks up first. After hours, the call just goes nowhere, and rarely comes back.

2

Your team is buried.

Across every location, repetitive calls and message backlogs eat the hours that belong with the patient in the room.

3

The missed rebook.

The annual skin check they meant to book, never rebooked. Multiply that across every week, every location.

Go ahead, give DIVA a call.

Hi, I'm DIVA. Call and ask me anything, the way your patients would.

Live now. Call from any phone. Share it with your team.

Meet DIVA 360°, the AI front desk built for dermatology.

Every call answered. Every message followed up. Every appointment booked straight into ModMed.

Answers Calls, Texts, and Web Chats. 24/7

Responds to every patient inquiry across calls, texts, and website chat.

Books Straight Into ModMed

Books, reschedules, and cancels appointments, synced with ModMed.

Follows Up on Every Single Lead

Reaches out to new inquiries and follows up until they're booked.

Sends Reminders That Reduce No-Shows

Sends personalized reminders by call and text before every appointment.

Always a Human in the Loop When It Matters

Routes urgent calls to the right department in under 10 seconds.

Learns How Your Practice Works

Your brand voice. Your workflows. Your rules. DIVA adapts.

Real Results

A busy dermatology practice that stopped losing calls to voicemail.

City Dermatology Institute, Pennsylvania, a multi-location dermatology practice on ModMed.

1,939+

appointments processed in Modmed so far

+20%

more appointments captured daily

100%

of calls handled, human-in-the-loop under 10s

Zero

hold music, patients heard instantly

Working with Dezy It has been an excellent experience for our practice. Their team has been highly professional, responsive, and genuinely committed to understanding the unique workflow needs of a busy medical office.

What stands out most is their speed and receptiveness. They respond quickly to feedback, implement modifications efficiently, and are always willing to refine the system to better match our operational needs

GO LIVE

Let's get you started in four weeks.

Here's exactly what happens, week by week.

Week 1

Design the Conversational UX

We shape DIVA's tone and flow around your services, so it sounds like your practice.

Week 2

ModMed Integration & Testing

We connect scheduling into ModMed and test call handling from start to finish.

Week 3

Review With Your Team & Feedback

We walk through the flow together and refine before patients ever hear it.

Week 4

Go Live and start seeing the results

DIVA launches across your practice with the exact setup your team approved.

Secure. Compliant. Built for Healthcare.

DIVA 360° is HIPAA and GDPR compliant, and ISO 27001 and ISO 9001 certified. Every call, message, and workflow is built around that standard.

Frequently asked questions