Question 1

How does DIVA 360 handle patient data?

Accepted Answer

All data is encrypted at rest and in transit. Access is restricted through role-based controls so only authorized team members can view patient information. We run regular security audits to maintain HIPAA and GDPR compliance.

Question 2

Where is DIVA 360 data stored?

Accepted Answer

All data is stored securely on Microsoft Azure in the region your clinic selects. Data at rest is encrypted using AES-256 and data in transit is protected using TLS 1.3.

Question 3

Does DIVA 360 store Protected Health Information?

Accepted Answer

Minimal. Most PHI stays in your EHR. DIVA retains call summaries and logs for 90 days for operational purposes unless your clinic requests otherwise.

Question 4

How does DIVA 360 protect against unauthorized access?

Accepted Answer

DIVA 360 uses role-based access controls, multi-factor authentication, audit logs, key vault management, automated access revocation, and zero-trust network architecture. Every access point is secured and monitored.

Question 5

What happens if there is a security breach?

Accepted Answer

We contain the issue immediately, investigate the root cause, fix it, and notify your clinic within 72 hours if any sensitive data is affected. Full incident reports are provided.

Frequently Asked Questions

Everything you need to know about DIVA 360°

Browse essential FAQs about DIVA 360°, including features, security, integrations, EHR workflows, and clinic operations.

💡Product & Features

What is DIVA 360 and who is it built for?

What clinical and administrative tasks can DIVA 360 automate?

Does DIVA 360 work across multiple clinic locations?

Can DIVA 360 reflect our brand tone and service style?

Does DIVA 360 replace our staff?

How natural and accurate does DIVA 360 sound?

How many calls can DIVA 360 handle at once?

Can DIVA 360 ensure existing patients book with their assigned doctor?

How does DIVA 360 handle sensitive or clinical questions?

Does DIVA 360 learn from our calls?

Can I try a demo before subscribing?

🔗Integration

Which EHRs, CRM or Telephony System does DIVA 360 integrate with?

What workflows can DIVA 360 complete inside the EHR?

Do I need to change my phone system?

Can DIVA 360 integrate with CRM and marketing tools?

Will the integration affect my current workflow or data?

🔐Security

How does DIVA 360 handle patient data?

Where is DIVA 360 data stored?

Does DIVA 360 store Protected Health Information?

How does DIVA 360 protect against unauthorized access?

What happens if there is a security breach?

💰Pricing & Set-Up

How long does implementation take?

Do you provide support during go-live?

Will this overwhelm our staff?

How does DIVA handle call escalations to real staff?

How is DIVA 360 priced?

How do you monitor call quality?

Can we audit or review AI decisions?

How often are updates rolled out?

Enterprise voice AI,
built for high-growth aesthetic chains

Automate patient calls, bookings, follow-ups, and front-desk workflows with HIPAA-compliant Voice AI designed for multi-location aesthetic clinics.

Frequently Asked Questions

Everything you need to know about DIVA 360°

Browse essential FAQs about DIVA 360°, including features, security, integrations, EHR workflows, and clinic operations.

💡Product & Features

What is DIVA 360 and who is it built for?

What clinical and administrative tasks can DIVA 360 automate?

Does DIVA 360 work across multiple clinic locations?

Can DIVA 360 reflect our brand tone and service style?

Does DIVA 360 replace our staff?

How natural and accurate does DIVA 360 sound?

How many calls can DIVA 360 handle at once?

Can DIVA 360 ensure existing patients book with their assigned doctor?

How does DIVA 360 handle sensitive or clinical questions?

Does DIVA 360 learn from our calls?

Can I try a demo before subscribing?

🔗Integration

Which EHRs, CRM or Telephony System does DIVA 360 integrate with?

What workflows can DIVA 360 complete inside the EHR?

Do I need to change my phone system?

Can DIVA 360 integrate with CRM and marketing tools?

Will the integration affect my current workflow or data?

🔐Security

How does DIVA 360 handle patient data?

Where is DIVA 360 data stored?

Does DIVA 360 store Protected Health Information?

How does DIVA 360 protect against unauthorized access?

What happens if there is a security breach?

💰Pricing & Set-Up

How long does implementation take?

Do you provide support during go-live?

Will this overwhelm our staff?

How does DIVA handle call escalations to real staff?

How is DIVA 360 priced?

How do you monitor call quality?

Can we audit or review AI decisions?

How often are updates rolled out?

Enterprise voice AI, built for high-growth aesthetic chains

Automate patient calls, bookings, follow-ups, and front-desk workflows with HIPAA-compliant Voice AI designed for multi-location aesthetic clinics.

Enterprise voice AI,
built for high-growth aesthetic chains