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Frequently Asked Questions
Everything you need to know about DIVA 360°
Browse essential FAQs about DIVA 360°, including features, security, integrations, EHR workflows, and clinic operations.
💡Product & Features
DIVA 360 is an AI voice agent built for aesthetic and wellness clinics, including med spas, dermatology practices, plastic surgery clinics, and wellness centers. It automates patient calls, books appointments, manages follow-ups, qualifies leads, and handles patient communication. 24/7. HIPAA compliant.
DIVA 360 automates new lead qualification, consult and treatment booking, rescheduling and cancellations, pre-op and post-op instructions, patient intake questions, insurance and payment reminders, membership and promotional inquiries, no-show recovery, post-procedure check-ins, review collection and feedback, and routing urgent cases to staff.
Yes. DIVA 360 supports centralized call management, cross-location routing, location-specific workflows, and consistent patient communication across every site. Whether you have one location or many, DIVA adapts to your setup.
Yes. Voice, tone, phrasing, escalation rules, and workflows are fully customized to match your brand. Whether your clinic's style is warm and friendly, luxury spa, clinical, or highly professional, DIVA matches it.
No. DIVA takes routine calls, follow-ups, and bookings off your team's plate so they can focus on in-person care, walk-ins, and patient experience. It is a 24/7 support layer for your team, not a replacement.
DIVA 360 uses advanced speech models built for healthcare and aesthetic terminology. It handles accents, emotional cues, interruptions, and context-aware conversation. Patients describe it as professional, calm, and natural.
DIVA 360 can handle up to 20 simultaneous calls. This limit can be increased based on your clinic's volume and customized to fit your workflows.
Yes. DIVA checks patient records in your EHR and ensures they are booked with their usual provider automatically.
If a question falls outside approved responses or involves a clinical decision, DIVA escalates immediately to a staff member. It never makes clinical judgments on its own.
Yes, within HIPAA-compliant boundaries. We continuously refine call flows, responses, and phrasing based on your clinic's real interactions and performance data.
Absolutely! Book a free demo slot here:
🔗Integration
DIVA 360 integrates with most EHRs, CRMs, scheduling systems, and phone platforms. Current integrations include Epic, Athena, ModMed, Cerbo, AdvancedMD, CareCloud for EHRs. HubSpot, GoHighLevel, Boulevard, Acuity Scheduling, IntakeQ for CRMs. And Twilio, OpenPhone, RingCentral, Dialpad for telephony. If your system has an API, DIVA connects to it. If it does not, our integration layer connects without disrupting your current setup.
Once connected to your EHR, DIVA 360 can read provider availability, create or reschedule or cancel appointments, update patient notes, add call summaries, trigger reminders and follow-ups, and log every action for audit. We also build custom workflows based on your clinic's specific needs.
No. DIVA 360 works with your existing phone numbers, routing, and IVR setup. We integrate with Twilio, OpenPhone, RingCentral, 8x8, Dialpad, and can connect with other phone systems based on your clinic's needs.
Yes. DIVA 360 supports lead syncing, campaign triggers, call tracking, and CRM automation. We integrate with HubSpot, GoHighLevel, Boulevard, Acuity Scheduling, Pabau, IntakeQ, and more. If you use a different CRM, we can connect with that too.
No. DIVA 360 is designed to work on top of your existing setup. Nothing gets altered or overwritten. Your current workflows and data stay exactly as they are.
🔐Security
All data is encrypted at rest and in transit. Access is restricted through role-based controls so only authorized team members can view patient information. We run regular security audits to maintain HIPAA and GDPR compliance.
All data is stored securely on Microsoft Azure in the region your clinic selects. Data at rest is encrypted using AES-256 and data in transit is protected using TLS 1.3.
Minimal. Most PHI stays in your EHR. DIVA retains call summaries and logs for 90 days for operational purposes unless your clinic requests otherwise.
DIVA 360 uses role-based access controls, multi-factor authentication, audit logs, key vault management, automated access revocation, and zero-trust network architecture. Every access point is secured and monitored.
We contain the issue immediately, investigate the root cause, fix it, and notify your clinic within 72 hours if any sensitive data is affected. Full incident reports are provided.
💰Pricing & Set-Up
Most clinics go live within a few weeks. Our team handles the setup, including configuring DIVA to match your clinic's tone, services, and scheduling system.
Yes. Our team is with you through the entire go-live process and beyond. You get dedicated support to make sure DIVA is performing from day one.
The opposite. DIVA takes work off your staff's plate by handling calls, follow-ups, and bookings automatically. Most clinics report their team feels less overwhelmed within the first few weeks.
When a call needs a real person, DIVA transfers it to the right staff member in under 10 seconds. Your team only handles the calls that truly need them.
Pricing is based on your clinic's size and call volume. Book a demo and we will walk you through a plan that fits your clinic.
Every call is tracked through the DIVA 360° dashboard. You can review call summaries, success rates, patient satisfaction scores, and flag any calls that need attention.
Yes. Every call, text, and chat is logged with full transcripts. You can review what DIVA said, how it responded, and what action it took at any time.
DIVA 360° is continuously improved. Updates are rolled out regularly and applied automatically so your clinic always runs on the latest version with zero downtime.
Enterprise voice AI,
built for high-growth aesthetic chains
Automate patient calls, bookings, follow-ups, and front-desk workflows with HIPAA-compliant Voice AI designed for multi-location aesthetic clinics.
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