Frequently Asked Questions
All you need to know, in one place
Find quick answers to common questions about our product, features, setup, pricing and more.
💡Product
Our phone-based AI helps healthcare providers reduce admin work, save time, and enhance patient experience. It automates scheduling, intake, reminders, insurance checks, claims follow-ups, pre/post-op calls, and even collects patient feedback—directly integrating with your EHR.
Yes, Jessica is available round the clock, with a system uptime of 99.85%.
Jessica understands English, Spanish, and many other languages, but currently responds in English. Multilingual responses are in progress.
Jessica can manage up to 20 calls at the same time. We can increase this limit if needed.
Nope. She’s available 24/7—so no more missed calls.
Jessica checks real-time availability directly from the EHR and only offers open slots.
Yes, it looks at multiple provider calendars and picks the most suitable slot from the right doctor’s schedule.
Yes, Jessica checks patient info from the EHR and ensures they’re booked with their usual provider.
During setup, we work with your clinic to create a custom knowledge base so Jessica responds using your approved info.
She can either inform the patient to contact the clinic or transfer the call to your team based on your setup.
It’s rare. Our setup process ensures accurate knowledge configuration, minimizing the chances of misinformation.
24/7 availability = zero missed calls
No voicemails
70% faster call handling
Auto EHR entry & note-taking
40% fewer no-shows
No burnout or inconsistency
Can handle multiple calls at once
Yes, it can either replace or seamlessly integrate with your current tools—working like a smart co-pilot.
✨Features
Our 360° AI Stack connects with multiple provider calendars via EHRs to schedule appointments with the right doctor, offering the closest available slots based on your clinic’s setup.
Yes, it can check a patient's insurance eligibility by connecting with insurance APIs and update the details directly into your EHR/EMR system.
Absolutely. The AI can fetch patient balances, call them with reminders, explain the dues, and update everything back into your EHR/EMR through billing APIs.
Yes, our Analytics Dashboard gives you insights on AI calls, appointment trends, patient engagement, and more. Powered by AI.
Yes, Jessica’s voice is customizable. You can choose between male or female voices and different accents to suit your audience.
Yes, Dezy It's AI Assistant can forward or transfer calls as needed, ensuring seamless communication and uninterrupted patient support.
Definitely. During setup, we work closely with your clinic to define your workflows and customize the AI accordingly.
Yes, Jessica can send both calls and texts for pre-op and post-op follow-ups based on how your clinic configures it.
🔗Integration
Yes, our 360° AI Stack integrates smoothly with your existing EHRs, EMRs, and CRMs.
Not much! We handle all the communication with your EHR provider. Most EHRs are cooperative since you're a mutual customer, and we just request API access to get started
Yes, our AI assistant reads data securely from your EHR or other tools via APIs. It doesn’t store the data—just uses it to respond smartly and contextually.
Integration typically takes 1–2 weeks, depending on your EHR’s API response and access. We ensure the process is smooth and hassle-free, minimizing disruption to your clinic's operations.
Not at all. The integration is designed to complement your workflow, not interrupt it. We don’t alter or overwrite any existing data.
Yes, all integrations follow HIPAA & GDPR-compliant protocols and use encrypted communication. We never store your sensitive data.
Yes, we can integrate with billing systems and patient portals depending on the APIs available. We aim to keep everything connected and streamlined.
Most EHRs today support some form of API or secure data exchange, and we've found them to be cooperative. In rare cases where APIs aren't available, we explore alternative integration methods like read-only access or secure file exchange to ensure a smooth setup.
🔐Security
Yes, our 360 Stack is both HIPAA and GDPR compliant.
No, the patient data is securely stored in the EHRs that you own. Our Stack will be just communicating with it through a secure firewall for processing and providing context for our AI Assistant.
We take necessary measures to protect your data:
Data encryption for both storage and transmission.
Role-based access control (RBAC) to restrict unauthorized access.
Regular security audits to ensure compliance with GDPR and HIPAA standards.
Absolutely. Our security team monitors the system round the clock and ensures we’re always protected.
All data is encrypted—both when it’s being sent and when it’s stored—using strong industry standards like TLS 1.3 and AES-256.
We only keep data as long as necessary—some data for 90 days, others longer if required by law or clinical use.
Yes, we use real-time monitoring tools to catch threats early and keep your data safe.
We act fast: contain the issue, investigate, fix it, and notify you within 72 hours if any sensitive data is affected.
All data is backed up in secure, geo-redundant storage using Microsoft Azure cloud.
We use Multi-Factor Authentication (MFA) and role-based access to ensure only the right people have access.
We roll out regular updates to improve security, performance, and features.
Yes, we only work with secure, compliant third-party vendors and use encrypted connections for all integrations.
💰Pricing & Set-Up
You can begin by booking a free demo to experience the product firsthand. After that, we define your clinic’s specific use cases, plan the integration with your existing systems, and build a tailored implementation roadmap. We’re in it for the long haul—supporting your clinic’s growth every step of the way.
We charge a one-time setup fee and a monthly fee based on usage. For exact pricing details, our team is happy to walk you through the plans and find the best fit for your clinic.
You’ll be assigned a dedicated Clinic Success Manager who’ll support you during onboarding and beyond. They’ll help with implementation, handle any issues, and ensure you get the most out of the platform.
If you go over your plan’s limit, we’ll notify you and offer flexible top-ups or a plan upgrade.
Basic EHR integration is covered in the setup fee. If your clinic needs custom or complex integrations, we’ll provide a clear quote in advance.
Your trusted partner for practice growth
From individual practices to large clinics, we're with you every step of the way, from implementation to ongoing support.
