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Frequently Asked Questions
Everything you need to know about DIVA 360°
Browse essential FAQs about DIVA 360°, including features, security, integrations, EHR workflows, and clinic operations.
💡Product & Features
DIVA 360° is an AI voice agent built for aesthetic and wellness clinics, including med spas, dermatology practices, plastic surgery clinics, and wellness centers. It handles patient calls, books appointments, manages follow-ups, and qualifies leads, 24/7 and HIPAA compliant.
Lead qualification, consult and treatment booking, rescheduling, pre-op and post-op instructions, patient intake, payment reminders, no-show recovery, post-procedure check-ins, review collection, and routing urgent cases to staff.
Yes. DIVA supports centralized call management, cross-location routing, and consistent patient communication across every location.
Yes. Voice, tone, phrasing, and escalation rules are fully customized to match your clinic's style, whether warm and casual or clinical and formal.
No. DIVA takes routine calls, follow-ups, and bookings off your team's plate so they can focus on in-person care, not a replacement for staff.
DIVA uses speech models built for healthcare and aesthetic terminology, and handles accents, interruptions, and natural conversation.
DIVA 360 can handle up to 20 simultaneous calls. This limit can be increased based on your clinic's volume and customized to fit your workflows.
Yes. DIVA checks patient records in your EHR and ensures they are booked with their usual provider automatically.
If a question falls outside approved responses or involves clinical judgment, DIVA escalates immediately to staff. It never makes clinical decisions on its own.
Yes, within HIPAA-compliant boundaries. Call flows and responses are refined based on real interactions and performance data.
Yes, a free demo is available before you commit to anything.
🔗Integration
EHRs: Epic, Athena, ModMed, Cerbo, AdvancedMD, CareCloud. CRMs: HubSpot, GoHighLevel, Boulevard, Acuity Scheduling, IntakeQ. Telephony: Twilio, OpenPhone, RingCentral, Dialpad. If a system has an API, DIVA connects to it.
DIVA reads provider availability, creates and reschedules appointments, updates patient notes, adds call summaries, triggers reminders, and logs every action for audit.
No. DIVA works with your existing phone numbers, routing, and IVR, and integrates with providers like Twilio, RingCentral, 8x8, and Dialpad.
Yes. DIVA 360 supports lead syncing, campaign triggers, call tracking, and CRM automation. We integrate with HubSpot, GoHighLevel, Boulevard, Acuity Scheduling, Pabau, IntakeQ, and more. If you use a different CRM, we can connect with that too.
No. DIVA 360 is designed to work on top of your existing setup. Nothing gets altered or overwritten. Your current workflows and data stay exactly as they are.
🔐Security
Data is encrypted at rest and in transit. Role-based access controls restrict visibility to authorized team members, and regular security audits maintain HIPAA and GDPR compliance.
Microsoft Azure, in the region your clinic selects. AES-256 encryption at rest, TLS 1.3 in transit.
Minimal. Most PHI stays in your EHR. Call summaries and logs are retained for 90 days for operational purposes unless your clinic requests otherwise.
Role-based access controls, multi-factor authentication, audit logs, key vault management, automated access revocation, and zero-trust network architecture.
Immediate containment and root cause investigation, with your clinic notified within 72 hours if sensitive data is affected, plus a full incident report.
💰Pricing & Set-Up
Most clinics go live within a few weeks, roughly 4 weeks end-to-end.
Yes, dedicated support through the entire go-live process and beyond.
The opposite. Most clinics report their team feels less overwhelmed within the first few weeks.
DIVA transfers to the right staff member in under 10 seconds.
Based on your clinic's size and call volume. Book a demo for a plan that fits.
Tracked through your dashboard, call summaries, success rates, patient satisfaction scores, and flaggable calls.
Yes. Every call, text, and chat is logged with full transcripts, so you can review what DIVA said and did at any time.
Continuously, applied automatically with zero downtime.
Up to 20 concurrent calls in the standard tier for aesthetic and wellness clinics, with additional lines available if your clinic needs more volume.
No free trials. Instead, every clinic starts with a 30-day paid pilot, so you can test DIVA with real patients before committing long-term.
Within 1 business day for urgent requests, with a clear timeline given for any upgrade or change.
Still got more questions?
Book a 30-minute call and we will walk you through exactly how DIVA works for your clinic.
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