Discover how Voice AI can manage 100 concurrent calls without additional staff, enhancing scalability and customer engagement efficiently.

Introduction: The Monday Morning Cacophony The coffee on Elena’s desk had gone cold three hours ago. As the Director of Patient Operations for Horizon Care , a sprawling network of twenty-two clinics, Elena lived her life by the glow of the dashboard on her second monitor. On a good day, the dashboard was a calming sea of green metrics. But on Mondays—specifically this Monday—it was bleeding red. Current Wait Time: 14 Minutes. Call Abandonment Rate: 42%. Elena rubbed her temp

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